Returns

A.B.M Handbag Return & Exchange Policy

At A.B.M, we strive to deliver high-quality handbags to ensure customer satisfaction. If for any reason you’re not happy with your purchase, we offer a clear and flexible return and exchange policy.

1. Return Eligibility:

  • You can return your handbag within 14 days of receiving the product.
  • The handbag must be in unused, original condition, with all tags and original packaging intact.
  • The product should be undamaged and unmodified.
  • A proof of purchase such as an order number or receipt is required.

2. Non-Returnable Items:

  • Customized products or personalized items (e.g., handbags with custom engraving or logos).
  • Used products or products that have been altered or modified in any way.
  • Products damaged due to misuse or customer negligence.

3. How to Request a Return:

  • To initiate a return, please contact our customer service team via email or through the contact page on our website.
  • Include your order number, product details, and the reason for return.
  • Our team will provide you with a Return Authorization and the return address.

4. Return Shipping Costs:

  • If the product is defective or damaged due to a manufacturing fault, A.B.M will cover the return shipping costs.
  • If the product is not defective, the customer is responsible for the return shipping costs.
  • We recommend using a trackable shipping service to ensure the safe return of your item. A.B.M is not responsible for lost or damaged returned items in transit.

5. Refunds:

  • Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
  • Refunds will be processed to the original payment method.
  • Refunds may take 5-7 business days to process, depending on your bank or payment provider.

6. Exchanges:

  • Customers may exchange their handbag directly if the desired product is available in our stock.
  • If you wish to exchange your product, please contact our customer service team and specify the product you wish to exchange for.
  • If the exchange product is available, we will process the exchange immediately. If the product is out of stock, you may either return the item for a full refund or select an alternative product if available.
  • If the product is defective or damaged, the exchange will be processed at no additional cost.

7. Damaged or Defective Products:

  • If your handbag is defective or damaged upon arrival, you can return it at no extra cost. Please contact us within 24 hours of receiving the item, along with photos of the defect or damage.
  • For defective products, we will offer either a replacement or a full refund, including the return shipping fees.

8. Packaging for Returns:

  • Please return the product with original packaging or suitable packaging to ensure the item is not damaged during return shipment.
  • Make sure to include the Return Authorization inside the package.

9. Promotional Offers and Discounts:

  • If you purchased a handbag during a promotional period or sale, the refund will be based on the actual price paid. If you are exchanging the item, the price will be adjusted based on the exchanged product’s value.

10. Additional Inquiries:

  • If you have any questions or need assistance regarding our return policy, please feel free to contact our customer service team at:

Important Notes:

  • A.B.M reserves the right to update or modify this Return & Exchange Policy at any time. Customers will be notified of any changes via our official website or through email.

Shopping Cart
Scroll to Top